FAQ
Frequently Asked Questions
Product and Features
Q: What makes the Skelter bag premium?
A: Every Skelter bag is made with precision hardware, structured walls, and a daylight‑true LED mirror. It’s designed to last and look timeless.
Q: Does the LED lighting really make a difference?
A: Absolutely. The built‑in LED system mimics natural daylight, revealing true colors for flawless makeup anywhere. It has 3 modes: white light, natural light, and warm light.
Q: How long does the battery last?
A: With normal daily use (10–20 minutes per day), a full charge lasts about a week.
Q: Is the mirror adjustable?
A: Yes, the mirror angles easily and locks securely in place for hands‑free use.
Q: Is it standalone or needs external power?
A: It’s fully rechargeable via USB‑C and can run cord‑free once charged. USB-C cable is included in the box.
Design and Care
Q: How sturdy is the structure?
A: The shell is reinforced for strength and keeps its shape trip after trip. No sagging or collapsing.
Q: What materials is it made from?
A: A combination of durable PU leather exterior and soft luxury lining.
Q: How do I clean it?
A: Simply wipe the interior and exterior with a soft damp cloth.
Q: Does the zipper feel smooth?
A: Every bag includes premium, weight‑balanced metal zippers that glide silently and resist wear.
Travel and Everyday Use
Q: Can it fit full‑size products?
A: Yes, foundations, palettes, brushes, skincare essentials, and travel minis all fit, and you can easily adjust the dividers.
Q: Is it TSA‑approved for carry‑on?
A: Yes, the compact design fits easily in carry‑on luggage and meets TSA sizing standards.
Q:What are its weight and dimensions?
A:Weight is 2.43 lbs and dimensions are 10.2 × 9.25 × 3.94 inches.
Support
Q: How can I request support?
A: You can fill out our website contact form. Alternatively, you may send an email to support@skeltershop.com, or you can leave a voicemail at (307) 441-5099 and include your email address.
Q: What’s your return policy?
A: We offer 30 day return policy for unused and undamaged products. Contact customer support for return instructions and conditions.
Q: Where do you ship from?
A: All orders are fulfilled from U.S. warehouses.